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At a Glance

No change or return will be applicable which are already delivered to customer. If product quality or quantity problem found then customer can return their order during delivery time on presence of delivery representative.
Refund policy can be acceptable within 10 days of the original purchase of the product. To be eligible for a refund, please make sure that:
The product was purchased from GroceKeeper in the last 10 days.
The product must be in new unused condition (damaged installed items will not be accepted).
The product is in its original packaging.
Products that do not meet above criteria will not be eligible for refund. Also Diapers and perishable products, such as vegetables, fruits and milk are not eligible in refund policy. reserve the right to refuse a refund.
To obtain a Refund contact us by cell: (+880)1601860800Sunday-Thursday 10:00am-5:00pm or by emailing us:
Please quote your invoice or sales order number when contacting us.

Return and Refund Policy


Last updated: June 14, 2020

Thank you for shopping at operated by GroceKeeper.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy is maintained by the Officials of GroceKeeper.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Grocekeeper, Boro Mogbazar, Dhaka.
  • Service refers to the Website.
  • Website refers to, accessible from
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By visiting this page on our website:
  • By phone number: +8801601860800
  • By mail: House: Boro Mogbazar, Dhaka- 1000

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Boro Mogbazar, Dhaka- 1000

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: |
  • By visiting this page on our website:
  • By phone number: +8801601860800
  • By Postmail: Boro Mogbazar, Dhaka – 1000  | Mohammadpur, Dhaka – 1000, Bangladesh.

Obviously!!! Our hotline is +8801601860800

Find your desired products through browsing our sites search engine & add them to your shopping cart to place order. Let us know your address, pick your expected delivery time – All Set done. Grocey representative will deliver your placed order to your home or office. 

Delivery fee BDT 29, if the order value is BDT 300 or more. If the order value is less than BDT 300, we charge BDT 49 as delivery fee.

You may call +8801601860800 or mail us at Reach us through Mail/ Call from 10am – 10pm

For perishable products, Product will be delivered within 1-7 hours after confirming order. One email will be sent to you about processing products order. The email includes your tracking number and an estimated arrival date. But after 5 pm order will be treated as next day order. Let the order tracking begin!

Products will be delivered within the following Dhaka City areas from the nearby Warehouse

Khilgaon Zone: All Khilgaon, Khilgaon Tilpapara, Shahjahanpur, Banasree North, Bashabo, Banasree-A-Block, Banasree-H-Block, Banasree-B-2 Block, Banasree-B-Block, Banasree F-Block

Malibagh – Moghbazar Zone: All area of Malibagh, Moghbazar, Siddheshwari, Shantinagar

Paltan – Motijheel Zone: Rajarbagh, Paltan, Naya Paltan, Kamalapur, Kakrail, Motijheel, Arambagh

Wari Zone: Tikatuli, Wari, Gopibag, Banagram

Old Town/ Puran Dhaka Zone: All over Puran Dhaka including Gulisthan
Mirpur Zone: Currently Not Available
Mohammadpur Zone: Currently Not Available
Badda-Uttara Zone: Currently Not available
Badda-Uttara Zone: Currently Not available

Absolutely! People love GroceKeeper for our convenience, bulk selection, low prices and great service. To learn more, please check our Contact page or contact through email with any inquiries.

We are here to serve you during any types of Blocked/Lockdown/Emergency Crisis time. That’s how dedicated we are. 

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use payment solution with Proper SSL & Compliance Certificate.  

A representative will call you while they are at your home premises & let you know about your delivery. You can track via Your Account.

We are very sorry for the inconvenience. Let us know at

No change will be applicable which are already delivered to customer. If product quality or quantity problem found then customer can return/cancel their order during delivery time on presence of delivery representative. GroceKeeper reserve the right to refuse a refund. Please contact us at +880-1601860800 if you want to return an item. 

Contact Our Support for any Refund or Return


The best Grocery & Needs Guaranteed!

Please feel free to order us online or our facebook page. Please for refund or return within time contact us via mail or over phone. We will reply the mail instantly by our EPIC Support team or will try to receive your calls. 

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